ALARM – security panel event management with complete mastery of procedures in monitoring centre

Do you want to simplify or digitise the procedures in the Security Control Centre? While saving a lot of money? Then the ALARM solution is the right choice.

Since 1997, we have made it easier, faster and more transparent to work in many security control centres. More than half of the monitoring centre’s in Slovenia uses ALARM.

Our job is to make a user-friendly solution that relieves operator work and increases transparency over monitoring centre work and events. At the same time, it provides fast and quality information to management and operations, without making unnecessary phone calls to the monitoring centre. Through the years of development, we have always listened to customers and operators and added various features. Our goal is that at any moment with the least possible clicks operator gets the desired result. The legally required backup functionality is developed in real-time mode, which means that all data is synchronised in real time between primary and secondary databases. This gives us uniqueness in the market, because ALL telephone lines at the primary and secondary locations can be used to receive alarm events.

ALARM is a modern solution that uses the MSSQL database for its work. Database grow is not an issue anymore, while allowing the user insight for an unlimited period of history.

ALARM is modulary designed, allowing you to select only the modules you need for your work. The choice of the final configuration depends on the needs and size of the monitoring station.

For more informations, please contact us


Increase productivity, transparency and increase event processing capacity in your monitoring centre while reducing overall costs.

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Monitoring stations use ALARM
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Trained operators for using ALARM solution
Supported protocols and receivers
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Years of knowledge put in one solution

Why are we different?

  • We listen to and adapt to the customer
  • Years of experience
  • Ease of use
  • Legal requirements supported
  • Flexibility of use
  • Paperless business
  • All features are user-friendly


Available modules

The basic module of the ALARM solution, which handles alarm processing. Works as a client-server and communicates with MSSQL database. Also included is a proxy service designed to run on a separate server. The license includes monitoring and processing of up to 1000 accounts. Allows one master operator to handle alarms.

It is an upgrade of the basic version of ALARM, and extends account monitoring up to 65000. Other features are the same as in the module up to 1000 accounts.

Enables to handle alarm events between multiple master operators. Workload is symmetrically divided between operators.

Backup license covers all modules you have installed on the primary server, except that this instance runs on a secondary location. Secondary location is a certified security-control centre by EN50518 standard. All equipment in secondary location is capable of assuming the function of primary location within a specified time. ALARM is made to the highest standards, and all data from the primary and secondary locations are constantly synchronised in real-time with each other and on both sides. A broadband VPN connection is used for synchronisation. The bandwidth requirements are minimal. When the connection between primary and secondary location is broken, all data is stored on both sides and transferred as soon as the connection is restored. Such a system enables you to have all telephone lines in the secondary location available at the primary location at all times.

Translation module takes care about changing event data from receiver into a different account number, event, zone or user number. It should be used in rare cases where it is costs a lot or impossible to change settings on site. It also apply to the case where costumer have alarms installed as telemetry events. It means alarm event can be translated into “door open” or similar event. Events can be also user defined.

Beside default printouts, you can create your own. All data from SQL database is available to you, so with a little knowledge of SQL query’s, you can create unlimited printouts each having its own conditions. Printouts can be exported as HTML file, Excel spreadsheet, TXT CSV file or it can be printed.

Extensive feature module for reporting is one of the most important part of ALARM. Using main and sub-main user defined code-list’s you can create a report based on account, event or even free report. All activities are chronologically saved, without possibility to alter report. Reporting module offers scheduling of report for later actions. After time expired, operator is announced about report expiration and following actions. Reports also have shortcut buttons for field intervention groups, so with a click of a button, operator records actions from the field. Reports are automatically converted to word documents based on templates.

Bulk sending of text messages (SMS) directly to the ISP over internet. No need to use mobile phone to send text.

Possibility to send emails to customers or employees based on different conditions. Reports can be sent scheduled, while events can be sent immediate or periodically.

Connect your ERP with ALARM and take the opportunity of simple invoicing based on contract details entered into ALARM. Works also without integration as standalone reporting for invoicing.

This module is meant to be used by technicians on the field for maintenance of technical systems. It offers a lot of security features and it works only using VPN. Technical personnel on the field can maintain alarm panels without disturbing operators. Currently there is an Android and Apple mobile application available through stores.

Connecting to infranet and EMIZON system.

If you offer your monitoring centre to sub-contracted security companies this module is the way to go. Virtualy unlimited accounts can be monitored over many receivers. Account numbers can also be shared between sub-companies and ALARM still recognises right ones.